Benefits

The integrated Call Center put calls through to the right person. The Supervisor Console and Statistic Manager analyse call traffic flow to maintain high-quality service

Personal Assistant greets callers efficiently and professionally

Voicemail and call screening fields filter your calls for you

Calls can be recorded on-line for you

Ergonomic and intuitive to make your life easier

Icons that morph into other icons according to what you’re doing and pop up on your screen to save you time

Call management and team working with group supervision on your terminal or on your PC via PIMphony

DECT handsets DriveKey™-equipped to navigate faster

E-Reflexes™ IP phones that give you the same performance as standard Reflexes™

DECT wireless handsets so you’re always in touch on site

Remote Access Server – teleworkers can use their PC as a phone and enjoy all the advantages of being at head office

Wide range of metering solutions keeps you informed and in control

Automatic Route Selection routes calls using the cheapest method every time

Full IP–you’ll save on costs by mixing voice and data over the same line

Remote sites share head office capabilities

All the solutions you need to keep you connected for less

Your branch offices benefit from the same services as your head office

Standard CTI interfaces (CSTA and TAPI) are open to a whole raft of applications–enabling you to set up a contact center, for example

LAN infrastructure connects your PCs with all the power of an integrated auto-sensing 100BaseT switch

You get LAN services to run your LAN

A DHCP server automatically configures the IP addresses for your PCs and IP phones

A file server provides a common and private directory enabling your employees to share files and data

All your employees share a single fast Internet access

All access functions are in the box: fast Internet access router, firewall protection, proxy server for control, Web and DNS cache for optimum performance, remote access, intranet server–you name it

It’s open to a large number of applications–ready to host services like fax and anti-virus detection and protection, and with designed-in flexibility to adapt to your existing environment

VPN capability provides you with secure communications between your main office and remote sites/remote workers via the Net

An intranet web server keeps your employees up-to-date with company news and information

Unified messaging: everything–voicemail, e-mail, faxes–on just one easy-to-use user interface. (Get e-mail and you can send and receive documents, text, data and images around the office and around the world–instantly.)

Multimedia Web Messaging: Alcatel Web Communication Assistant to access your voice messages and e-mails using a regular web browser. This “lightweight” solution can be accessed from within the company as well as on the road.

An integrated, modular, state-of-the-art communication server that supports advanced TDM and IP business-class telephony,

Complete, user-friendly voice communications including embedded voicemail, personal assistant, automated attendant and integrated CTI server,

Supports analog, digital, IP and mobile phones and PC softphones,

Pre-announcement: on-hold music and messages,

Automated attendant: voice-activated management of incoming calls,

PIMphony Basic PC telephony (upgrades to PIMphony Pro and PIMphony Team also available),

Call-forwarding: automatic transfer of incoming calls,

Automatic call distribution: call-routing software,

EasyContact Call Center (can be upgraded to OmniTouch Contact Center Office).

OmniPCX Office Platforms